Terms & Conditions

Welcome to TextGem (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our application, website, and services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please discontinue use of our Services.

We collect information you provide directly to us, information collected automatically, and information from third-party sources.

Information you provide

• Account information: name, email address, phone number, and password when you create an account.
• Billing information: payment card details, billing address, and transaction history — processed securely via our payment provider.
• Contact data: contacts, phone numbers, and lists you upload or import into our platform.
• Communications: messages or inquiries you send to our support team.

Information collected automatically

Usage data: pages visited, features used, campaign statistics, and interaction logs.
Device information: IP address, browser type, operating system, and device identifiers.
Log data: access times, referring URLs, and error logs.

We use the information we collect to operate, maintain, and improve our Services. Specifically, we use your information to:

• Provide, operate, and improve the TextGem platform and Services.
• Process transactions and send related notices (receipts, billing reminders).
• Send technical notices, security alerts, and administrative messages.
• Respond to your comments, questions, and customer support requests.
• Monitor and analyze usage trends to enhance your experience.
• Detect and prevent fraudulent transactions and other illegal activity.
• Send promotional communications (only with your consent; you can opt out at any time).

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: trusted vendors who assist us in operating the platform (e.g., payment processors, cloud infrastructure, analytics), bound by confidentiality agreements.
• Legal compliance: when required by law, court order, or government authority, or to protect the rights and safety of TextGem or others.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to users.
• With your consent: we may share information for any other purpose with your explicit consent.

We use cookies and similar tracking technologies to collect and store certain information. Cookies are small data files stored on your device that help us improve our Services and your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our Services may not function properly.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Regular security audits and penetration testing.
• Strict access controls — only authorized personnel can access your data.

No method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by applicable law.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to certain exceptions.
• Portability: receive your data in a structured, machine-readable format.
• Opt-out: unsubscribe from marketing emails at any time using the link in any email we send.

To exercise any of these rights, please contact us at [email protected].. We will respond to your request within 30 days.

We retain your personal information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory reasons.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have inadvertently collected information from a minor, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date at the top. For significant changes, we will provide a more prominent notice, such as an email notification.

Your continued use of our Services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.