Guide

Dashboard Overview

The Dashboard provides a quick summary of your TextGem account activity and system performance. It displays key metrics in one place, allowing administrators to monitor customer accounts, connected devices, SMS activity, and message delivery status at a glance.

Overview

When you log in to TextGem, the Dashboard is the first screen you see. It gives you a real-time snapshot of your account, helping you track platform usage and message performance without navigating to multiple sections.

The dashboard cards automatically update as customers are added, devices are connected, and SMS campaigns are processed.

Dashboard Metrics

Customers

The Customers card displays the total number of customer accounts currently registered within the platform. This helps administrators monitor account growth and overall customer activity.

What you can view:

Total registered customers

Active customer count

Customer growth overview

Devices

The Devices card shows the total number of Android devices currently connected to TextGem. Each connected device can be used to send SMS messages through its own SIM card.

What you can view:

Total connected devices

Device availability

SMS sending resources

SMS

The SMS card displays the total number of SMS messages processed through the platform. This includes messages sent across all connected devices and customer accounts.

What you can view:

Total SMS processed

Messaging activity overview

Platform usage statistics

Pending

The Pending card indicates the number of SMS messages that are currently waiting to be processed or delivered.

Common reasons for pending messages:

Device temporarily offline

Message queue processing

Network delays

Success

The Success card displays the total number of messages successfully delivered to recipients.

Benefits:

Monitor delivery performance

Track successful campaigns

Measure messaging reliability

Failure

The Failure card shows the number of SMS messages that could not be delivered successfully.

Possible causes include:

Invalid phone numbers

Device connectivity issues

Carrier restrictions

Network interruptions

Monitoring System Performance

Regularly reviewing the Dashboard helps you:

Track customer and device activity

Monitor SMS delivery performance

Identify pending or failed messages quickly

Ensure connected devices are operating correctly

Measure overall platform usage

Best Practices

Review dashboard statistics daily.

Investigate unusual increases in failed messages.

Ensure all required devices remain connected.

Monitor pending messages to avoid delivery delays.

Use dashboard insights to optimize SMS campaigns and system performance.