Guide

Managing Contacts

The Contacts section allows you to organize and maintain recipient information for SMS campaigns. You can create contact lists, add individual contacts, import contacts in bulk, edit existing lists, export contact data, and remove lists that are no longer required.

Managing Contacts Overview

The Contacts page serves as a centralized location for managing your SMS recipients. Contacts can be grouped into lists, making it easier to target specific audiences when creating marketing campaigns.

Using contact lists helps streamline campaign management and ensures messages are sent to the correct recipients.

Contact Lists

Contacts are organized into lists that can represent different customer groups, departments, or campaign audiences.

Features

Create multiple contact lists

Organize contacts by category or purpose

Easily select recipient groups for campaigns

Use the drop-down list at the top of the page to switch between available contact lists.

Add a Contact List

To create a new contact list:

Click the Add List button.

Enter a name for the contact list.

Save the list.

The newly created list will become available for adding contacts.

Edit a Contact List

If you need to rename or update an existing list:

Select the desired contact list.

Click the Edit List button.

Update the required information.

Save your changes.

Remove a Contact List

To Remove a List

Select the contact list.

Click the Remove List button.

Confirm the deletion.

Note: Removing a contact list may also remove the contacts associated with that list, depending on your system configuration.

Add Individual Contacts

To manually add a new contact:

Select the appropriate contact list.

Click Add Contact.

Enter the contact details.

Save the contact.

Typical contact information includes:

Contact Name

Mobile Number

Subscription Status (if applicable)

Import Contacts

For large recipient groups, contacts can be imported in bulk.

To Import Contacts

Select the destination contact list.

Click the Import button.

Upload the supported contact file.

Complete the import process.

Bulk import saves time when adding multiple contacts at once.

Export Contacts

Use the Export button to download contacts from the selected list.

Benefits

Create backups of contact data

Share contact information when required

Maintain offline records

Contact Information

The contact table displays important information for each recipient.

Available Columns

Name

Mobile Number

Subscription Status

Available Actions

From this table, administrators can review and manage individual contact records.

Best Practices

Organize contacts into meaningful lists for easier campaign management.

Keep mobile numbers accurate and up to date.

Remove outdated or duplicate contacts regularly.

Use the import feature for large contact databases.

Export contact lists periodically to maintain a backup of recipient data.